Business Hours Monday-Friday 8am-5pm PST, excluding US Federal holidays.
Processing Time You will be charged via Paypal after transaction completion, prior to product shipment. We process and ship your order in approximately 2-5 business days.
Shipping We ship within the United States and its territories and most countries worldwide. For specific inquiries regarding international shipments, please email email@example.com. Orders are typically shipped within 48 business hours. All orders will be sent USPS First-Class Mail® with delivery confirmation. You will receive a tracking number via email. Please note: USPS delivery confirmation provides verification of package delivery. There are no refunds for claims of “lost” or “undelivered” packages. If we cannot track the shipment to your shipping address, the order will be mailed by alternative means at no additional customer cost. Shipping costs are FREE for orders of $35.00 or more (US and Canada). For all other orders, shipping is a flat rate of $4.95.
Credit Card Validation and Your Order Earth Diva Cosmetics LLC does not collect or have access to your personal financial information as we use PayPal to safely and securely process all credit card orders. You may pay with credit card, debit card, bank transfers and with a personal PayPal account. For more information about PayPal security measures, visit www.paypal.com. If you are unable to make online purchases, money orders are acceptable. Print and complete our mail order form and send along with your payment (please do not send cash or personal checks) to: PO Box 22613, Portland OR 97269
Returns/Exchanges All sales are final on mineral makeup, no returns. Unused products (non-makeup only) may be returned within 60 days for a complete refund. Customers are responsible for shipping costs on returned products. To assure satisfaction with color matching, see Earth Diva's mineral foundation sample options. To request other mineral makeup samples, contact us at: firstname.lastname@example.org
Back Ordered Products This is a rare occurrence as we do our best to mark high demand items “out of stock” when applicable. However, if an item ordered is on back order, we will notify you of any shipment delay. If your order contains multiple products, we will ship the available items. Any back-ordered item will be indicated on your invoice. We will ship back ordered products to you upon availability, without assessing additional shipping charges.
Your Privacy Earth Diva Cosmetics LLC is committed to protecting your privacy; we do not sell, trade, or rent your personal information to others. We do not have access to private financial information as orders are processed through Paypal. When you place an order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
Right of Refusal We reserve the right to refuse service to any individual or business at any time for any reason.
Store Policy Change We reserve the right to revise our Store Policies and Privacy Policies as needed without customer notification.
Please include the following information: 1. Your business name 2. Your name & Title 3. The business address, phone number and/or email 4. Preferred method of correspondence (phone, email, etc) and the best time for us to contact you 5. Website address (if applicable)
Copyright All information included on this site such as text, graphics and logos is the exclusive property of Earth Diva Cosmetics LLC and is protected by United States and international copyright laws.