Here are some commonly asked questions and answers. For additional business
related questions, please refer to our store policies.
What are your hours of operation?
Monday-Friday 8am-5pm PST, excluding US Federal holidays.
Once I've ordered my product(s), how long will it take to receive them?
Approximately 5-7 business days; however, allow more time for international shipments. Handling time
is typically 2-3 business days, domestic shipping is 2-5). With the tracking number we provide, you may
track your package online at www.usps.com. Tracking may not be available for some international
What forms of payment do you take?
We use PayPal to process online orders. You may pay with credit card, debit card, bank transfers or your
personal Paypal account. If you are unable to make online purchases, money orders are acceptable. Print
and complete our mail order form and send along with your payment to: PO Box 22613, Portland OR 97269.
No cash or personal checks, please.
What if I have questions regarding my products?
Customer satisfaction is important to us. We are confident that you will be happy with our products; however,
we welcome any questions you may have. Contact us via email email@example.com or by mail:
PO Box 1043, Longview WA 98632
How do mineral cosmetics differ from other types of makeup?
Most all makeup companies use a small amount of minerals for product pigment. However, instead of using
100% of these natural ingredients for products, they use filler ingredients such as fragrance, dyes, talc,
parabens, bismuth oxychloride, etc. Filler ingredients are often irritants to our skin and hazardous to our
health. Mineral cosmetics are a beautiful and safer solution to our makeup needs.
Zinc oxide provides water resistant properties that makes mineral makeup excellent for woman with active
lifestyles and those living in areas with extreme weather conditions such as heat or rain that often cause
liquid makeup “melt” or “run” off the face (especially women with oily skin). Despite this quality, mineral
makeup is easily removed with a gentle cleanser and water.
Can you offer any advice on mineral makeup application?
Check out our tips & techniques page for a few pointers on mineral make-up application and color selection.
How good is the coverage of your Earth Diva mineral foundation?
Earth Diva mineral foundation offers excellent coverage for a variety of skin conditions such as acne and
rosacea. To be specific, this is a breakdown of the ingredients in our mineral foundation and some of the
benefits they provide:
- Mica: a natural mineral that reflects light from the face making skin appear smoother. It softens fine
lines and makes skin texture appear more even and lucid.
- Titanium Dioxide: A natural mineral with ant-inflammatory properties, helping reduce skin irritations
and redness. Also minimizes the appearance of fine lines and skin discolorations. Provides natural
protection (SPF 15) against UVA and UVB rays.
- Zinc Oxide: A natural mineral that calms irritated skin and helps with certain skin conditions such as
rosacea. Provides high coverage and adhesion, natural SPF, and water resistant properties.
I have sensitive skin. How can Earth Diva mineral make-up help me?
Earth Diva mineral makeup contains no artificial fillers or fragrances. Our products are free of potential
irritants that even many mineral makeup companies use: Bismuth Oxychloride (a non-naturally occurring
mineral that can cause extreme itchiness and irritation) and Talc (a mineral that can often irritate sensitive
skin). For more information regarding our ingredients, click here. Individuals with rosacea or acne can
greatly benefit from Earth Diva mineral face makeup.
Your products are vegan. What does that mean?
We take pride in supporting compassionate beauty. Vegan means that our products contain no animal
ingredients and have not undergone any animal testing. All of our products are vegan and cruelty-free, while
other mineral makeup companies use ingredients such as carmine, a pigment obtained from the carminic
acid produced by insects. Yuk! Our makeup brushes are vegan as well; We do not support the use of
animal hair or fur for cosmetic purposes.
Yes, all Earth Diva cosmetic products are manufactured here in the United States.